How to make a reorder

Introduction

In general the production facility will take full responsibility for the cost for reorders, including shipping. If there is reason to charge or transfer the costs for a reorder to third parties such as a carrier or supplier, it is the responsibility of the production facility to arrange (financial) dispensation with the third party.

Endpoint

Reorders use the regular orders/add endpoint, they just require a few extra parameters. Reorders are done pr item level. Only items from a single order can be included in a reorder.

Parameter	Description
items : reorder_cause	Reorder cause API reference - Look at the tables below
items : reorder_desc	Custom text to give more details on the issue.
items : reorder_order_reference	Your reference of the original order
items : reorder_item_reference	Your reference of the original item

Find more documentation here: CloudCore API documentation

Describe the issue

The feedback to our print partners are very important in case of reorders. So use the reorder_desc option to explain the issue in your own words.

Here are some examples:

• "The book height is 12 mm larger the spec. Spec say 298mm."
• "The book have scratches on the front all the way from side to side."
• "Package was damaged during shipping, one corner is bumped."
• "There are dots around 1mm in diameter on page 2, 5 and 78."

Reorder cause types - Shipping

This is the list of the reorder causes supported by Cloudprinter.com.

Item shipped but never received

Area	Description
Cause	Item shipped but never received
Description	The item is shipped but did not reach its destination. The reorder needs to contain only the not delivered items and quantity.
API reference	reorder_shipping_item_not_received

Item damaged in shipping

Area	Description
Cause	The item is damaged during transport.
Description	The reorder needs to contain only the damaged items and quantity.
API reference	reorder_shipping_item_damaged

Reorder causes types - Production

Item missing from order

Area	Description
Cause	Item missing from order
Description	An item in the order was missing. The reorder needs to contain only the missing items and quantity.
API reference	reorder_item_missing

Wrong item

Area	Description
Cause	Wrong item
Description	A wrong item has been delivered. The reorder needs to contain only the wrongly produced/delivered items and quantity.
API reference	reorder_wrong_item

Wrong quantity

Area	Description
Cause	Wrong quantity
Description	The delivered quantity was not sufficient. The reorder needs to contain only the wrongly produced items and quantity. In case of over-delivery, the additional copies will not be charged though no reorder will/needs to be placed.
API reference	reorder_wrong_quantity

Wrong paper or materials

Area	Description
Cause	Wrong paper or materials
Description	The item was delivered, but produced using a wrong paper type or material. The reorder needs to contain only the wrongly produced items and quantity.
API reference	reorder_wrong_paper_or_material

Pages missing / duplicate / out of Sequence

Area	Description
Cause	Pages missing / duplicate / out of Sequence
Description	The item has been delivered, but at least one of the products has missing pages, duplicate pages or (some of the) pages do not have the correct sequence,. The reorder needs to contain only the wrongly produced items and quantity.
API reference	reorder_pages_missing

Cover or pageblock incorrectly positioned / oriented

Area	Description
Cause	Cover or pageblock incorrectly positioned / oriented
Description	The position of either the cover or (pages in) the pageblock is not correctly positioned or have a wronf orientation. The reorder needs to contain only the wrongly produced items and quantity.
API reference	reorder_incorrectly_positioned

Cover and pageblock not matching

Area	Description
Cause	Cover and pageblock not matching
Description	The cover and pageblock do not match, meaning either the cover, or the pageblock do not belong to the product. The reorder needs to contain only the wrongly produced items and quantity.
API reference	reorder_cover_pageblock_mixup

Binding / glue issue

Area	Description
Cause	Binding / glue issue
Description	Any issue directly realting to binding and/or glue like pages letting go, excess of glue, etc. The reorder needs to contain only the wrongly produced items and quantity.
API reference	reorder_binding_glue

Lamination quality inadequate

Area	Description
Cause	Lamination quality inadequate
Description	The quality of the lamination of the product is not good such as scratches, bubbles, etc. The reorder needs to contain only the wrongly produced items and quantity.
API reference	reorder_lamination

Wrong finishing size

Area	Description
Cause	Wrong finishing size
Description	The size of the delivered product is not conform the specs of the placed order. The reorder needs to contain only the wrongly produced items and quantity.
API reference	reorder_wrong_finishing_size

Wrong finishing type

Area	Description
Cause	Wrong finishing type
Description	The finishing of the product is not conform the specs of the placed order. The reorder needs to contain only the wrongly produced items and quantity.
API reference	reorder_wrong_finishing_type

Wrong binding type

Area	Description
Cause	Wrong binding type
Description	The used binding type on the delivered product is not conform the specs of the placed order. The reorder needs to contain only the wrongly produced items and quantity.
API reference	reorder_wrong_binding_type

Wrong spine size

Area	Description
Cause	Wrong spine size
Description	The spine size on the delivered product is not conform the specs of the placed order. The reorder needs to contain only the wrongly produced items and quantity.
API reference	reorder_wrong_spine_size

Wrong wire/coil size

Area	Description
Cause	Wrong wire/coil size
Description	The used wire or coil on the delivered product is too large or too small. The reorder needs to contain only the wrongly produced items and quantity.
API reference	reorder_wrong_wire_coil_size

Wrong printing technique

Area	Description
Cause	Wrong printing technique
Description	The used printing technique on the delivered product is not conform the specs of the placed order (digital inkjet is used instead of toner, or digital printing instead of offset/litho printing). The reorder needs to contain only the wrongly produced items and quantity.
API reference	reorder_wrong_printing_technique

Wrong color (Mono vs FC vs PMS)

Area	Description
Cause	Wrong color (Mono vs FC vs PMS)
Description	The color on the delivered product is not conform the specs of the placed order (product is printed in Mono instead of Full Color, or PMS colors have been printed as CMYK). The reorder needs to contain only the wrongly produced items and quantity.
API reference	reorder_wrong_color_mode

Color variation within 1 item

Area	Description
Cause	Color variation within 1 item
Description	The color(s) on one delivered item is not consistent within the same item. The reorder needs to contain only the wrongly produced items and quantity.
API reference	reorder_color_variation_one

Color variation among multiple items

Area	Description
Cause	Color variation among multiple items
Description	The color(s) on multiple delivered equal (parts of) items are not consistent with each other. The reorder needs to contain only the wrongly produced items and quantity.
API reference	reorder_color_variation_multiple

Ink spots / streaks / smudges

Area	Description
Cause	Ink spots / streaks / smudges
Description	The print shows spots, streaks or smudges on such level that is reduces the quality and customer satisfaction. The reorder needs to contain only the wrongly produced items and quantity.
API reference	reorder_ink_spots_streaks_smudges

Ink not adhering to paper

Area	Description
Cause	Ink not adhering to paper
Description	The ink/toner does not adhere to the paper and is dissolving/dissappearing. The reorder needs to contain only the wrongly produced items and quantity.
API reference	reorder_int_not_adhering_to_paper