How to make a reorder
Introduction
In general the production facility will take full responsibility for the cost for reorders, including shipping. If there is reason to charge or transfer the costs for a reorder to third parties such as a carrier or supplier, it is the responsibility of the production facility to arrange (financial) dispensation with the third party.
Endpoint
Reorders use the regular orders/add endpoint, they just require a few extra parameters. Reorders are done per item level. Only items from a single order can be included in a reorder.
| Parameter | Description |
|---|---|
| items : reorder_cause | Reorder cause API reference - Look at the tables below |
| items : reorder_desc | Custom text to give more details on the issue. |
| items : reorder_order_reference | Reference to the order. It must be the same as in the original order. |
| items : reorder_item_reference | Reference to the item. It must be the same as in the original order item. |
Find more documentation here: CloudCore API documentation
Describe the issue
The feedback to our print partners are very important in case of reorders. So use the reorder_desc option to explain the issue in your own words.
Here are some examples:
- "The book height is 12 mm larger the spec. Spec say 298mm."
- "The book have scratches on the front all the way from side to side."
- "Package was damaged during shipping, one corner is bumped."
- "There are dots around 1mm in diameter on page 2, 5 and 78."
Reorder cause types - Shipping
This is the list of the reorder causes supported by Cloudprinter.com.
Item shipped but never received
| Area | Description |
|---|---|
| Cause | Item shipped but never received |
| Description | The item is shipped but did not reach its destination. The reorder needs to contain only the not delivered items and quantity. |
| API reference | reorder_shipping_item_not_received |
Item damaged in shipping
| Area | Description |
|---|---|
| Cause | The item is damaged during transport. |
| Description | The reorder needs to contain only the damaged items and quantity. |
| API reference | reorder_shipping_item_damaged |
Reorder causes types - Production
Item missing from order
| Area | Description |
|---|---|
| Cause | Item missing from order |
| Description | An item in the order was missing. The reorder needs to contain only the missing items and quantity. |
| API reference | reorder_item_missing |
Wrong item
| Area | Description |
|---|---|
| Cause | Wrong item |
| Description | A wrong item has been delivered. The reorder needs to contain only the wrongly produced/delivered items and quantity. |
| API reference | reorder_wrong_item |
Wrong quantity
| Area | Description |
|---|---|
| Cause | Wrong quantity |
| Description | The delivered quantity was not sufficient. The reorder needs to contain only the wrongly produced items and quantity. In case of over-delivery, the additional copies will not be charged though no reorder will/needs to be placed. |
| API reference | reorder_wrong_quantity |
Wrong paper or materials
| Area | Description |
|---|---|
| Cause | Wrong paper or materials |
| Description | The item was delivered, but produced using a wrong paper type or material. The reorder needs to contain only the wrongly produced items and quantity. |
| API reference | reorder_wrong_paper_or_material |
Pages missing/duplicate/out of Sequence
| Area | Description |
|---|---|
| Cause | Pages missing/duplicate/out of Sequence |
| Description | The item has been delivered, but at least one of the products has missing pages, duplicate pages or (some of the) pages do not have the correct sequence. The reorder needs to contain only the wrongly produced items and quantity. |
| API reference | reorder_pages_missing |
Cover or pageblock incorrectly positioned/oriented
| Area | Description |
|---|---|
| Cause | Cover or pageblock incorrectly positioned / oriented |
| Description | The position of either the cover or (pages in) the pageblock is not correctly positioned or have a wronf orientation. The reorder needs to contain only the wrongly produced items and quantity. |
| API reference | reorder_incorrectly_positioned |
Cover and pageblock not matching
| Area | Description |
|---|---|
| Cause | Cover and pageblock not matching |
| Description | The cover and pageblock do not match, meaning either the cover, or the pageblock do not belong to the product. The reorder needs to contain only the wrongly produced items and quantity. |
| API reference | reorder_cover_pageblock_mixup |
Binding/glue issue
| Area | Description |
|---|---|
| Cause | Binding/glue issue |
| Description | Any issue directly realting to binding and/or glue like pages letting go, excess of glue, etc. The reorder needs to contain only the wrongly produced items and quantity. |
| API reference | reorder_binding_glue |
Lamination quality inadequate
| Area | Description |
|---|---|
| Cause | Lamination quality inadequate |
| Description | The quality of the lamination of the product is not good such as scratches, bubbles, etc. The reorder needs to contain only the wrongly produced items and quantity. |
| API reference | reorder_lamination |
Wrong finishing size
| Area | Description |
|---|---|
| Cause | Wrong finishing size |
| Description | The size of the delivered product is not conform the specs of the placed order. The reorder needs to contain only the wrongly produced items and quantity. |
| API reference | reorder_wrong_finishing_size |
Wrong finishing type
| Area | Description |
|---|---|
| Cause | Wrong finishing type |
| Description | The finishing of the product is not conform the specs of the placed order. The reorder needs to contain only the wrongly produced items and quantity. |
| API reference | reorder_wrong_finishing_type |
Wrong binding type
| Area | Description |
|---|---|
| Cause | Wrong binding type |
| Description | The used binding type on the delivered product is not conform the specs of the placed order. The reorder needs to contain only the wrongly produced items and quantity. |
| API reference | reorder_wrong_binding_type |
Wrong spine size
| Area | Description |
|---|---|
| Cause | Wrong spine size |
| Description | The spine size on the delivered product is not conform the specs of the placed order. The reorder needs to contain only the wrongly produced items and quantity. |
| API reference | reorder_wrong_spine_size |
Wrong wire/coil size
| Area | Description |
|---|---|
| Cause | Wrong wire/coil size |
| Description | The used wire or coil on the delivered product is too large or too small. The reorder needs to contain only the wrongly produced items and quantity. |
| API reference | reorder_wrong_wire_coil_size |
Wrong printing technique
| Area | Description |
|---|---|
| Cause | Wrong printing technique |
| Description | The used printing technique on the delivered product is not conform the specs of the placed order (digital inkjet is used instead of toner, or digital printing instead of offset/litho printing). The reorder needs to contain only the wrongly produced items and quantity. |
| API reference | reorder_wrong_printing_technique |
Wrong color (Mono vs FC vs PMS)
| Area | Description |
|---|---|
| Cause | Wrong color (Mono vs FC vs PMS) |
| Description | The color on the delivered product is not conform the specs of the placed order (product is printed in Mono instead of Full Color, or PMS colors have been printed as CMYK). The reorder needs to contain only the wrongly produced items and quantity. |
| API reference | reorder_wrong_color_mode |
Color variation within 1 item
| Area | Description |
|---|---|
| Cause | Color variation within 1 item |
| Description | The color(s) on one delivered item is not consistent within the same item. The reorder needs to contain only the wrongly produced items and quantity. |
| API reference | reorder_color_variation_one |
Color variation among multiple items
| Area | Description |
|---|---|
| Cause | Color variation among multiple items |
| Description | The color(s) on multiple delivered equal (parts of) items are not consistent with each other. The reorder needs to contain only the wrongly produced items and quantity. |
| API reference | reorder_color_variation_multiple |
Ink spots/streaks/smudges
| Area | Description |
|---|---|
| Cause | Ink spots/streaks/smudges |
| Description | The print shows spots, streaks or smudges on such level that is reduces the quality and customer satisfaction. The reorder needs to contain only the wrongly produced items and quantity. |
| API reference | reorder_ink_spots_streaks_smudges |
Ink not adhering to paper
| Area | Description |
|---|---|
| Cause | Ink not adhering to paper |
| Description | The ink/toner does not adhere to the paper and is dissolving/dissappearing. The reorder needs to contain only the wrongly produced items and quantity. |
| API reference | reorder_int_not_adhering_to_paper |