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How to make a reorder

Introduction

In general the print partner facility will take full responsibility for the cost for reorders, including shipping. If there is reason to charge or transfer the costs for a reorder to third parties such as a carrier or supplier, it is the responsibility of the print partner to arrange (financial) dispensation with the third party.

Endpoint

Reorders use the regular orders/add endpoint, they just require a few extra parameters. Reorders are done pr item level. Only items from a single order can be included in a reorder.

Parameter Description
items : reorder_cause Reorder cause API reference - Look at the tables below
items : reorder_desc Custom text to give more details on the issue.
items : reorder_order_reference Your reference of the original order
items : reorder_item_reference Your reference of the original item

Find more documentation here: CloudPublish API documentation

Describe the issue

The feedback to our print partners are very important in case of reorders. So use the reorder_desc option to explain the issue in your own words.

Here are some examples:

  • "The book height is 12 mm larger the spec. Spec say 298mm."
  • "The book have scratches on the front all the way from side to side."
  • "Package was damaged during shipping, one corner is bumped."
  • "There are dots around 1mm in diameter on page 2, 5 and 78."

Reorder cause types - Shipping

This is the list of the reorder causes supported by Cloudprinter.com.

Item shipped but never received

Area Description
Cause Item shipped but never received
Description The item is shipped but did not reach its destination.
The reorder needs to contain only the not delivered items and quantity.
API reference reorder_shipping_item_not_received

Item damaged in shipping

Area Description
Cause The item is damaged during transport.
Description The reorder needs to contain only the damaged items and quantity.
API reference reorder_shipping_item_damaged

Reorder causes types - Production

Item missing from order

Area Description
Cause Item missing from order
Description An item in the order was missing.
The reorder needs to contain only the missing items and quantity.
API reference reorder_item_missing

Wrong item

Area Description
Cause Wrong item
Description A wrong item has been delivered.
The reorder needs to contain only the wrongly produced/delivered items and quantity.
API reference reorder_wrong_item

Wrong quantity

Area Description
Cause Wrong quantity
Description The delivered quantity was not sufficient.
The reorder needs to contain only the wrongly produced items and quantity.
In case of over-delivery, the additional copies will not be charged though no reorder will/needs to be placed.
API reference reorder_wrong_quantity

Wrong paper or materials

Area Description
Cause Wrong paper or materials
Description The item was delivered, but produced using a wrong paper type or material.
The reorder needs to contain only the wrongly produced items and quantity.
API reference reorder_wrong_paper_or_material

Pages missing / duplicate / out of Sequence

Area Description
Cause Pages missing / duplicate / out of Sequence
Description The item has been delivered, but at least one of the products has missing pages, duplicate pages or (some of the) pages do not have the correct sequence,.
The reorder needs to contain only the wrongly produced items and quantity.
API reference reorder_pages_missing

Cover or pageblock incorrectly positioned / oriented

Area Description
Cause Cover or pageblock incorrectly positioned / oriented
Description The position of either the cover or (pages in) the pageblock is not correctly positioned or have a wronf orientation.
The reorder needs to contain only the wrongly produced items and quantity.
API reference reorder_incorrectly_positioned

Cover and pageblock not matching

Area Description
Cause Cover and pageblock not matching
Description The cover and pageblock do not match, meaning either the cover, or the pageblock do not belong to the product.
The reorder needs to contain only the wrongly produced items and quantity.
API reference reorder_cover_pageblock_mixup

Binding / glue issue

Area Description
Cause Binding / glue issue
Description Any issue directly realting to binding and/or glue like pages letting go, excess of glue, etc.
The reorder needs to contain only the wrongly produced items and quantity.
API reference reorder_binding_glue

Lamination quality inadequate

Area Description
Cause Lamination quality inadequate
Description The quality of the lamination of the product is not good such as scratches, bubbles, etc.
The reorder needs to contain only the wrongly produced items and quantity.
API reference reorder_lamination

Wrong finishing size

Area Description
Cause Wrong finishing size
Description The size of the delivered product is not conform the specs of the placed order.
The reorder needs to contain only the wrongly produced items and quantity.
API reference reorder_wrong_finishing_size

Wrong finishing type

Area Description
Cause Wrong finishing type
Description The finishing of the product is not conform the specs of the placed order.
The reorder needs to contain only the wrongly produced items and quantity.
API reference reorder_wrong_finishing_type

Wrong binding type

Area Description
Cause Wrong binding type
Description The used binding type on the delivered product is not conform the specs of the placed order.
The reorder needs to contain only the wrongly produced items and quantity.
API reference reorder_wrong_binding_type

Wrong spine size

Area Description
Cause Wrong spine size
Description The spine size on the delivered product is not conform the specs of the placed order.
The reorder needs to contain only the wrongly produced items and quantity.
API reference reorder_wrong_spine_size

Wrong wire/coil size

Area Description
Cause Wrong wire/coil size
Description The used wire or coil on the delivered product is too large or too small.
The reorder needs to contain only the wrongly produced items and quantity.
API reference reorder_wrong_wire_coil_size

Wrong printing technique

Area Description
Cause Wrong printing technique
Description The used printing technique on the delivered product is not conform the specs of the placed order (digital inkjet is used instead of toner, or digital printing instead of offset/litho printing).
The reorder needs to contain only the wrongly produced items and quantity.
API reference reorder_wrong_printing_technique

Wrong color (Mono vs FC vs PMS)

Area Description
Cause Wrong color (Mono vs FC vs PMS)
Description The color on the delivered product is not conform the specs of the placed order (product is printed in Mono instead of Full Color, or PMS colors have been printed as CMYK).
The reorder needs to contain only the wrongly produced items and quantity.
API reference reorder_wrong_color_mode

Color variation within 1 item

Area Description
Cause Color variation within 1 item
Description The color(s) on one delivered item is not consistent within the same item.
The reorder needs to contain only the wrongly produced items and quantity.
API reference reorder_color_variation_one

Color variation among multiple items

Area Description
Cause Color variation among multiple items
Description The color(s) on multiple delivered equal (parts of) items are not consistent with each other.
The reorder needs to contain only the wrongly produced items and quantity.
API reference reorder_color_variation_multiple

Ink spots / streaks / smudges

Area Description
Cause Ink spots / streaks / smudges
Description The print shows spots, streaks or smudges on such level that is reduces the quality and customer satisfaction.
The reorder needs to contain only the wrongly produced items and quantity.
API reference reorder_ink_spots_streaks_smudges

Ink not adhering to paper

Area Description
Cause Ink not adhering to paper
Description The ink/toner does not adhere to the paper and is dissolving/dissappearing.
The reorder needs to contain only the wrongly produced items and quantity.
API reference reorder_int_not_adhering_to_paper